Returns Policy
Thank you for choosing Lumicrys! We are committed to providing you with a delightful shopping experience and ensuring that every piece meets your expectations. If you are not completely satisfied with your order, we offer a 15-day return policy. You may request a return within 15 days of receiving your item.
Since each crystal is unique, we do not offer exchanges. Returns are only accepted under the conditions outlined in our policy.
Below is our return policy to guide you through the process smoothly.
Return Process & Timeline
How to Request a Return
Refund Processing & Calculation
Once we receive your returned item, we will process your refund within 5 business days. The actual time for the refund to appear in your account may vary depending on your payment provider.
Please note that shipping costs and any customs duties paid are non-refundable, as these expenses are incurred during order processing. If your order was eligible for free shipping, the original shipping cost will be deducted from your refund, and you will receive a refund for the product amount only.
The final deduction amount will be shown in your refund confirmation email. If you are unsure about the applicable shipping cost, feel free to contact our customer service for clarification.
Partial Order Refunds & Incorrect or Defective Items
Items Not Eligible for Return
We appreciate your understanding that certain items cannot be returned due to their nature, customization, or specific promotional status. The following items are not eligible for return:
Personalized & Custom-Made Products: Items with engravings, custom sizes, or other personalized modifications cannot be returned once production has begun.
Limited Edition & Promotions: Due to their unique nature, some items may not be eligible for returns. This includes limited edition products, discounted items (such as seasonal sales, flash sales, and bundle discounts), clearance sale products, and special price offers like limited-time deals or exclusive event discounts. Please refer to the product page for specific details.
Non-Defective Items Based on Personal Preference: We are unable to accept returns due to personal preference, such as changes of mind or size mismatches, unless the item is incorrect or defective.
Items Not Purchased from Our Official Website: We can only process returns for items purchased directly from our website. If you obtained the product from another retailer, please refer to their return policy.
Returns Outside the Accepted Timeframe: If your return request exceeds the 15-day window, or the item is not shipped back within 7 days after approval, we regret that we cannot process the return.
Delivered but Lost Packages: Once an order is marked as delivered to the specified address, we are not responsible for any lost, stolen, or undelivered packages due to an incorrect address provided by the customer. Please ensure that the shipping address provided at checkout is accurate. However, if your package is lost in transit or never delivered, please contact us or your shipping carrier for assistance within 5 days of the estimated delivery date.
Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to us. We are happy to help!
We appreciate your support and strive to provide you with the best shopping experience!