LUMICRYS

LUMICRYS

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Privacy Policy

Effective Date:  4/20/2025

Thank you for choosing Lumicrys! We recognize the importance of your personal information and are committed to processing it in compliance with the principles of legality, fairness, necessity, and transparency. This Privacy Policy provides a comprehensive explanation of how we collect, use, store, share, and protect your personal information, as well as your rights regarding data protection.

Before using our services, we strongly encourage you to review this policy carefully to fully understand our practices and commitments concerning the handling of your personal information.

Methods of Information Collection

In the course of providing our services, we may collect your personal information through the following methods, for purposes such as processing orders, providing customer support, optimizing your user experience, and conducting marketing activities (only with your explicit consent). You have the discretion to decide whether or not to participate in such promotional activities.

  • Information You Provide Voluntarily 

When you register an account, place an order, participate in promotional activities, or contact customer support through our website, you may voluntarily provide the following information:

    • Identity Information:  Including your name, contact details (e.g., email, phone number), and shipping address, etc.
    • Order Information:  Such as product details, order amount, order date, and delivery method, etc.
    • Payment Information:  Including your billing address and payment method (Note: all payments are processed through third-party platforms; we do not store your bank or credit card information directly).
    • Customer Support Records and Feedback.

  • Information Automatically Collected 

When you browse our website, we may automatically collect the following technical information through cookies and similar technologies, for the purpose of improving website functionality and enhancing your experience:

    • Device Information:  Such as browser type and version, device type, and operating system, etc.
    • Access Logs:  Including IP address, visit time, pages viewed, and time spent on each page, etc.
    • Behavioral Data:  Including search terms, items added to cart, favorites, and other interaction records, etc.

  • Information from Third Parties

Where permitted by law and necessary, we may obtain information about you from our partners, solely for the purpose of providing services to you:

    • Transaction status provided by third-party payment platforms.
    • Shipping updates and delivery confirmations from logistics providers.
    • Data analysis reports from marketing or advertising partners.

Please refer to the respective third-party privacy policies for more information.

Purpose of Information Use

We collect your personal information to provide you with a secure, convenient, and personalized shopping experience. We will not use your information for any purposes beyond those explicitly authorized by you. The primary purposes for which we use your personal information include, but are not limited to:

  • Order Fulfillment:  Processing your orders, handling payments, arranging shipments, and completing delivery, etc.

  • Customer Support:  Responding to your inquiries, managing returns and exchanges, and improving the quality of our services, etc.

  • Website Optimization:  Analyzing user behavior to enhance website functionality and browsing experience, etc.

  • Legal Compliance:  Fulfilling our obligations under applicable laws and regulations, including tax reporting and fraud prevention.

  • Marketing Communications:  With your explicit consent, sending you updates about new products, promotions, and exclusive offers. You may opt out at any time.

User Consent and Choice

We respect and protect your autonomy over your personal information, ensuring that our use of such data complies with the principles of lawful authorization and informed consent.

  • Implied Consent for Order and Service Processing

By placing an order, contacting customer service, or submitting any form through our website, you consent to the use of the relevant information necessary to process your order, arrange delivery, and provide post-sale support. This usage is essential to fulfill the transaction and cannot be opted out of.

  • Marketing Consent Mechanism

We will not send you any promotional materials without first obtaining your explicit consent. If you choose to subscribe, we may send emails or text messages regarding new arrivals, special discounts, and promotional campaigns, based on your authorization. You always have the right to decide whether to receive such communications and may unsubscribe at any time.

  • Withdrawal of Consent

You may withdraw your consent for specific purposes (such as marketing) by contacting us via email. We will process your request in a timely manner. The withdrawal of consent will not affect the lawful use of your data prior to the request.

Use of Cookies and Similar Technologies

We utilize cookies and related technologies to enhance website performance and improve user experience. These technologies help us analyze traffic sources, remember user preferences, and enable certain functionalities. You may choose to disable or delete cookies through your browser settings. However, please note that doing so may impact the availability or performance of certain website features.

Information Sharing and Disclosure

We are committed to never selling your personal information to any third party. We will only disclose or share your information under the following lawful and necessary circumstances:

  • Service Providers:  We may share your information with trusted partners, such as payment processors, logistics providers, and data analytics services, solely to the extent necessary for them to perform their services. These parties are required to maintain confidentiality and safeguard your data.

  • Legal Compliance:  We may disclose your information to comply with legal obligations, respond to lawful requests by law enforcement agencies, regulatory authorities, or courts.

  • Protection of Legitimate Interests:  When necessary, we may disclose your information to protect our company, your rights, or the rights of other users, to investigate fraud, prevent illegal activity, resolve disputes, or enforce our Terms of Service.
  • Business Transfers:  In the event of a merger, acquisition, or asset transfer, user information may be transferred as part of the transaction. We will continue to protect your information in accordance with this policy.
  • Marketing Partners:  With your explicit consent, we may share limited information with advertising partners to support personalized marketing efforts.

Information Security and Retention

We take a range of security precautions to protect your personal information from unauthorized access, disclosure, misuse, or modification. These precautions include, but are not limited to, SSL encryption for data transmission, access control protocols, regular data backups, and real-time system monitoring.

Although we implement industry-standard safeguards, no method of transmission or storage over the internet is completely secure. In the event of a security incident, we will notify you in accordance with applicable laws and take appropriate remedial actions.

We retain order records, subscription preferences, and other necessary information only for as long as required to fulfill the stated purposes or comply with legal obligations. Upon your request, and provided it does not conflict with our compliance requirements, we will process the deletion of your personal data.

Third-Party Providers (WordPress & WooCommerce)

This website is hosted on WordPress, with all data securely stored by our hosting provider. E-commerce functionality is powered by WooCommerce, and all transactions are processed in compliance with international security standards. For detailed information regarding our hosting provider’s data protection practices, please refer to their official website and privacy policy.

Cross-Border Data Transfers

As our services may be available in multiple countries and regions, the information you provide may be transferred to and processed in jurisdictions outside your country of residence. We will implement appropriate technical and organizational measures to ensure that your personal data is adequately protected during such cross-border transfers, in accordance with applicable data protection laws.

Your Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

  • The right to request access to the personal data we hold about you.
  • The right to request correction, updating, or completion of your information.
  • The right to request the deletion of your personal data.
  • The right to withdraw consent for specific purposes, such as marketing communications.

If you wish to exercise any of the rights listed above, please contact us via the customer service email provided below. We will respond to your request within a reasonable time and in accordance with applicable laws.

Protection of Minors’ Information

We will implement appropriate technical and organizational measures to ensure that your personal data is adequately protected during such cross-border transfers, in accordance with applicable data protection laws.We do not knowingly collect personal information from users who have not reached the legal age of majority in their jurisdiction. If you are a minor, please use this website only under the supervision and with the explicit consent of a parent or legal guardian, and refrain from submitting any personal information independently.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and indicated by an updated “Effective Date” at the top of the policy. We encourage you to review this page periodically to stay informed about any updates or modifications.

Dispute Resolution

If any dispute arises between you and us regarding this Privacy Policy, both parties will make every effort to resolve the matter through amicable negotiation. If no resolution is reached, the matter may be submitted to a competent arbitration body in accordance with applicable laws.

We do not accept any claims or disputes brought as part of a class action or representative lawsuit.

Furthermore, the use of this website for illegal, fraudulent, hate-inciting, or malicious activities, including the dissemination of harmful programs or content, is strictly prohibited.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us through the contact details below:

  • Email: customerservice@lumicrys.com
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Local Time, excluding public holidays)

We appreciate your support and strive to provide you with the best shopping experience!